BT always has a new line … in broadband excuses

Its corporate response to a delay in connecting a customer has been breathtaking

UK housebuilders investigated over possible sharing of price information

Watchdog says it has ‘fundamental concerns’ about market including supply of new homes

Charges for loo roll, none for caviar: strange quirks of the UK’s VAT rules

The tax often goes unnoticed by shoppers. But what is charged, and on what, throws up curious anomalies

Gone in 20 seconds: how ‘smart keys’ have fuelled a new wave of car crime

One London resident watched on CCTV as a thief walked up to his £40,000 car and drove away. Now manufacturers say they are being drawn in to a hi-tech ‘arms race’ with criminals

Energy price cap in Great Britain to fall to £1,690 from April, its lowest in two years

Mild winter and falling wholesale gas prices lead to lower level, in boost for household finances

Middle earners in the UK: how are you coping financially?

We’d like to hear from people in the UK with household incomes of £50,000 or higher how they are managing financially

Lloyds sets aside £450m for car loan fines and payouts

Bank’s profits rise 57% but it says there is ‘significant uncertainty’ over liability amid FCA investigation

Jeremy Hunt’s budget giveaway ‘will act as sweet filling in tax sandwich’

Thinktank says juicy cuts this year follow far bigger increases in 2023 and precede planned ‘chunky rises’

UK petrol and diesel prices jump following Houthi attacks

Petrol is up 3.2p a litre and diesel 4p a litre as fuel tankers are forced to avoid the Suez canal

AstraZeneca boss’s £17m pay package under fire

Corporate governance thinktank questions whether Pascal Soriot’s remuneration – 1,000 times the minimum wage – is justifiable

Apple reportedly faces €500m fine from EU over music streaming access

Brussels to issue levy after Spotify complained about block on telling users about cheaper alternatives to app store, according to FT

Amount of fraud in UK more than doubled to £2.3bn in 2023, report finds

Accounting firm BDO also warns of future impact of fraudsters using artificial intelligence to rip off customers

British Gas launches fixed-rate energy deal offering 12% saving on price cap

Price Promise tariff gives discount on current cap and guarantees to be at least £1 per fuel under April one

From beating burglary to weight gain: 12 ways that working from home has changed Britain

A new review of post-Covid social research has revealed how much society has changed since the pandemic – and in unexpected ways

‘Big mausoleums of stuff’: Cheltenham is latest town to mourn loss of beloved department store

In an age when we love bagging bargains online, locals and experts in one of the UK’s most affluent towns debate whether there’s any future in high-street retailing