A few weeks ago, following one of your articles on credit reports, I ordered my statutory credit report from Experian.

After entering all of my details I proceeded through the £2 payment screen but was greeted with an error screen stating that the money had been taken but, due to a fault, the credit report could not be produced. An address – no phone number or email address – was provided so that I could write for a refund.

I admit my first thought was "this will be a scam!". I wrote to Experian with a screenshot of the error screen asking for my £2 back.

Of course it is not much but if they are getting that from many people who don't bother to claim it back, that's quite profitable.

I expected to be writing them another letter after a fortnight (and eventually, to you), but then a £2 cheque came through the post. While no apology or explanation was attached, it was still a good ending. KE, London

Another example of how consumer apathy does not pay. Well done for making the effort to get the £2 which you were entitled to. As you say, a happy ending. And next time it could be a lot more money!

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