John Lewis Christmas ad stars Kristin Scott Thomas as glamorous granny on a gift hunt

Company tugs at heartstrings with Pickles the talking toy dog as it celebrates 20 years of blockbuster festive ads

Poundland staff could be out of work for years if retailer collapses, founder says

Steve Smith calls on owners to accept proposed buyout as 12,000 staff face uncertain future in run-up to Christmas

After a second apparent cyber-attack in weeks, we examine possible culprits and their motives

Chains in seven countries say cooling unit temperatures rose overnight in incident similar to hack of French stores

Gap, M&S, Topshop and more are taking a leaf from luxury label playbooks to satisfy savvier generation of shoppers

With the chain on the brink of administration, its low-profile US owners face questions about their conduct

John Healey aced the morning-after media round because his Martin Lewis measures left nothing to challenge him on

Gordon Brothers files notice of intent to begin process after rejecting management-backed rescue bid

As John Lewis reports a 96% rise in searches for CD players, music fans share their reasons for ditching streaming

Chancellor cuts business rates for more small businesses and limits rise in minimum wage for younger workers

Jonathan Reynolds’ team has written to Gordon Brothers, which bought retailer for £1 last summer, to ‘establish the facts’

Democrats urge FTC to tackle ‘systemic failure’ of biggest convenience and dollar stores over pricing practices after Guardian investigations

British Retail Consortium says ‘dam is starting to break on the huge wave of costs’ being kept from consumers

M&S and Tesco are among employers offering six weeks, highlighting gap with construction and agriculture