Thousands of Virgin Media customers in UK hit by outages

Provider said most problems were resolved but customers reported continuing glitches with internet, phone and TV

Calls for energy ‘social tariff’ as UK government support ends

Low-income household will spend on average £200 more on bills than last year, Which? warns

Invoice fraud: the latest tactic of gangs out to hijack your holiday

There are some scams that are almost impossible to spot, as one family discovered when planning a trip to scatter their mother’s ashes

The AA lost my mum £80,000 on the sale price of her home

It admits it made an error but we lost our buyer and had to go to auction

Autistic people are too often kept out of the workplace. That should end

Neurodiversity is too often regarded as a liability rather than the asset it is. Our plan is to change that

‘This system does not work’: Why vulnerable energy customers face a battle just to get help

Priority services registers – energy firm’s own lists of at-risk households – are vital to protect people. But it’s extremely hard to find them, say campaigners

Budget airlines: which is the best – and what about the worst?

After Jet2 topped a Which? poll, we ask UK travel experts for their views and take a close look at the rules and extras

‘It feels like a scandal’: Wizz Air passengers claim website bug cost them extra

Travellers reportedly forced to pay at airport to board plane after technical hitch stopped them checking in online

Buy. Return. Repeat … What really happens when we send back unwanted clothes?

The rise and rise of online fashion stores – and their generous returns policies – has created a new industry dedicated to dealing with our unwanted clothes. But what damage is being done – to our planet and to retailers – by our boomerang shopping habits?

UK house prices fall at fastest annual rate since 2009

Average property drops 3.1% to £257,122 over year to March, says Nationwide

‘UK national price hike day’: what to expect and how to lessen blow

From phone and broadband contracts to council tax to energy, a raft of increases come into effect in April

Rising bills and tax hikes to make UK families hundreds of pounds worse off

Study commissioned by Guardian details scale of hit to household finances from April

Decision on bringing forward UK pension age rise to 68 delayed until after election

Move affecting millions born in early 1970s unlikely to come before general election expected in 2024

UK mortgage approvals rise for first time in six months

Collapse in demand for property may be bottoming out but no return to boom conditions, analysts say

UK energy firms forcibly installed 94,000 prepayment meters last year

Scottish Power, British Gas and Ovo responsible for 70% of forced installations, government says