Believe it or not, some companies still put their customers first

A survey last week revealed customer satisfaction is at its lowest point since 2015. But there are sparks of light amid the misery suffered by so many readers

Savings passbooks popular as Britain turns to cash amid cost of living crisis

While some banks and building societies scrap system, others report increase in usage by customers

‘They quoted £7,000-£8,000’: young drivers face huge car insurance rises

Motorists between ages of 17 and 20 are being quoted thousands but there are ways to cut costs

Are UK employers going too far with strict rules on workplace relationships?

After Bernard Looney at BP and Phillip Schofield at ITV, tendency to ‘overcompensate’ could create other serious problems, say HR experts

Car insurance: drivers paying monthly ‘face interest charges of more than 30%’

‘Poverty premium’ penalises drivers who cannot pay one-off lump sum, say campaigners

UK homeowners with mental health problems ‘spend less on essentials to pay mortgage’

Charity set up by Martin Lewis says up to 1.3m people forced to cut back on food, energy and even medicine

Private rents in Great Britain hit record high, data shows

Rightmove says average advertised price outside London is up 9.2% on a year ago despite fall in some regions

Virgin Media is most complained about UK broadband provider

Ofcom figures show Virgin attracted about 32 complaints per 100,000 customers compared with 18 for Now Broadband

UPS attempt at damage limitation has cost us thousands

Service has been ‘appalling’ over delivery of our ruined £1,528 new oven and microwave

Fake reviews and hidden online charges to be banned under new rules

Drip pricing is said to cost consumers £2.2bn, with entertainment providers, hospitality and transport sectors all using the practice

The Guardian view on inequality and the super-rich: the status quo is unsustainable

Editorial: Growing private wealth, combined with public austerity, is undermining the health of western democracies

Nationwide intensifies mortgage price war with its lowest rates for 8 months

Building society announces best-buy deals starting at 3.84% while some rivals raise their rates

Trying to get my faulty TV fixed with Very has left me confused

I need an engineer’s report before it can be repaired, but that will cost £65

Energy bills in Great Britain forecast to fall by 16% in April

Charges will plunge by equivalent of more than £300 a year as price cap drops to £1,620, say consultants

Eat early or wait for a bottomless brunch – how to dine out on the cheap

There are ways to eat well for less, with discount schemes and rewards to enrolling as a mystery diner