Renault sent me an £11,000 bill to repair my Zoe heater

The car is just five years old, and now the company seems to be washing its hands of the matter

The Guardian view on debt and developing countries: time to offer some relief

Editorial: Many low-income nations are having to spend more on interest payments than vital sustainability goals. That needs to change

Separate report suggests number of people living in poverty aged between 60 and pension age has tripled under Tories

Supplier mistakenly charged direct debit customers at rate meant for those who pay when they get bills

Customers who suffer loss of service should get compensation without having to ask. But many, unaware of their rights and facing opaque rules, do not

Party is awaiting steer on what would be an expensive overhaul and is also keen to show commitment to fiscal restraint

Charity says households in England have approached councils 84,650 times for support after facing eviction in last five years

A man was left in despair when his beloved Alfa Romeo was wrecked on a test drive by a staff member

Poll indicates prices stabilised in March as new property listings and buyer interest increased

VisitAHeatPump service allows householders to look and ask questions about low-carbon system

The company seems to hold me entirely responsible for the fact £40,000 was stolen

FCA survey tracking bills and credit repayments in January shows many still weighed down by cost of living

Respondents tell us about personal levels of borrowing, with most saying they were now struggling to repay their debts

‘Triple lock’ ensures hefty rise for pensions, while universal credit and other benefits also increase

Chain says it has experienced operational disruption after hackers gained access to its IT systems