Australia’s premier upmarket department store David Jones has collapsed into voluntary administration, putting thousands of jobs at risk and leaving the future of the 188-year-old retailer hanging in the balance.

The upheaval follows years of steep losses and underperforming stores that left the heritage retailer falling behind on rent, culminating in a breakdown of negotiations with its primary landlord, Westfield owner Scentre Group.

Staff were informed on Thursday that the David Jones board had appointed voluntary administrators from McGrathNicol, before the retailer’s main financier promptly installed FTI Consulting as receivers.

Under the dual appointment, FTI will take day-to-day control of operations, running the department store network while it restructures the business.

The process will almost certainly trigger immediate store closures, though receivers will try keep the core network open while hunting for fresh capital.

Analysts expect closures to hit outer-suburban and regional mall locations hardest, likely sparing premier CBD flagship stores.

David Jones employs more than 6,000 staff across a network of 38 stores.

Creditors are scheduled to meet next week, according to the Shop, Distributive and Allied Employees’ Association.

The national secretary of the SDA, Gerard Dwyer, told the ABC the top priority was to retain as many jobs as possible.

“We do not want to see the end of David Jones, so perhaps it is a smaller model that then rebuilds and goes from there,” Dwyer said.

“Smaller is better than no David Jones, and a smaller David Jones can then deal with some of the challenges that they’ve obviously been facing.”

The administration could leave unsecured creditors with substantial losses, with unpaid product suppliers, some of which had already begun redirecting stock to their own retail outlets, and shoppers holding unredeemed gift vouchers most at risk.

Gift cards may be ‘worthless’ soon

Angus Kidman, from consumer comparison site Finder, said customers with David Jones gift cards should use them as soon as possible.

“If the business doesn’t find a buyer, that gift card will almost certainly be worthless,” Kidman said.

“Stores appear to be accepting gift cards for now, so don’t delay. That also applies to any discounts you’ve earned through David Jones Rewards.”

The collapse marks the first time David Jones has been in administration, having previously weathered nearly two centuries while cycling through almost every type of ownership model, from public listing to foreign conglomerate ownership and, most recently, private equity.

Anchorage Capital Partners, which bought David Jones from South Africa’s Woolworths in 2023, has now lost operational control after failing to turn the struggling retailer around.

The retailer’s main landlord, Scentre, said on Wednesday that David Jones had not paid rent since September.

“We have made a generous offer to Anchorage Capital that would have facilitated the continuation of David Jones trading and that offer has disappointingly been rejected by them,” Scentre said in a statement.