Afternoon summary
So what have we learned from today? Well, I didn’t struggle to get a seat on the 11am train from London’s King’s Cross to Newcastle, but that doesn’t disprove Jeremy Corbyn’s experience, and it doesn’t mean that the UK’s rail system does not lack capacity.
It is well known that there are sections of the network with capacity problems – it is one of the stated reasons for building HS2 – and no one regularly using Southern rail at the moment can be happy with the service they are getting.
Is #Traingate a silly season story? Absolutely.
Are Virgin Trains running a flawless system on the east coast mainline? No. And while staff implied our journey was pretty much the same as always, we did not prove that this route is not usually crowded.
Do people have questions about Corbyn’s media operation after this? Yes, they do.
And are they the same people who were already saying Corbyn was incompetent? Very probably.
But I hope this has made people think a bit more about the uses of CCTV by a private company running a train franchise on behalf of the state. And while lots of you wondered about live-blogging a train journey, I can’t think of a better place to interview the people travelling on that route.
Thank you for your comments below the line and contributions; I’m now off to catch the train home. I have not reserved a seat for the trip back, so fingers crossed.
Now, I could live blog the journey back to London. But I think that might be too exciting for you all. Here are some of the things you’ve been saying in the comments in the last hour
My colleague Jessica Elgot writes that Jeremy Corbyn is not the first leader to find train travel leaves plenty of opportunities for blunders. Remember George Osborne being rumbled after sneaking into first class? Or Jeremy Hunt confusing the emergency cord with the flush in a Virgin train toilet?
You can read her piece on Thick of It-style gaffes here:
I am reliably informed via social media that the two Adams that I met on the train earlier are definitely called Adam, and are well known as Adam Blampied and Adam Pacitti from WhatCulture who cover wrestling. I have to confess, I sat down next to them because I hadn’t spoken to enough younger people on the train yet, and they were one of the few pairs of younger people who didn’t have headphones on, which always makes for an awkward start to an interview.
We aren’t on the train anymore, but Tolpatsch say they are making the journey in the other direction right now.
So, if you are just joining us, I got the 11am train this morning from Kings Cross to York in order to ask people on it what they thought about #Traingate, Jeremy Corbyn, Virgin Trains, and the idea of renationalising our railways. We picked that because it was the same train that Corbyn got when he made the sitting on the floor video that Virgin are disputing.
I arrived at York around 1pm, and since then I’ve been reading your comments below the line, on Twitter and via GuardianWitness, and trying to reflect how people feel about the story in the live blog. Here’s a selection of recent comments:
Here’s what happened at Jeremy Corbyn’s press conference earlier today when he was asked about the train row
In the comments, ACJB disputes what Zoë said about her boyfriend’s train experience earlier:
As someone who often (2-4 times/month) travels up to Edinburgh from KingsX on the 18:30 or 19:00 on Fridays I really don’t recognise this, at all. The 18:00 and 18:05 on Fridays are hell on wheels, but the later trains are fine. And if your boy knows when he is coming up in advance, surely he’ll be booking seats and super advance tickets (cheaper than the £135 off-peak return fare)? But walk up during peak on a Friday on the ECML is obviously going to be busy ...
That’s us told
I didn’t think to do this...
Went up from York to Edinburgh on a Virgin East Coast Train today.
— John Prescott (@johnprescott) August 24, 2016
When I boarded a smiled for the CCTV just in case Branson was watching 😏
Huge thanks for your interest in this live blog, by the way. Obviously travelling to York on the 11am train today was never going to settle the truth about what happened on Jeremy Corbyn’s original trip, but it has been great to get over 3,000 comments talking about the state of UK railways and Corbyn’s policy about it.
A selection of comments to give you the feel of discussion below the line...
Some people see it as a stunt that has back-fired because Corbyn didn’t execute it well enough:
Or that it is a proxy for the misery of supporting the Labour party at the moment
Or that the spin angle on the story is being used to distract from very real issues with the UK’s rail services
This is from Zoë White via GuardianWitness, who thinks trains are astronomically expensive, and the picture isn’t as rosy as train operators would like to make out.
Overcrowded trains are a regular occurrence from London
My boyfriend lives in London and travels every second Friday up to Scotland via Virgin East Coast to visit me. Although I never have a problem travelling TO London, 9 times out of 10 his journeys are on trains crammed full of passengers sitting on the floor of the isles and in vestibules so much so that if you do get a seat you can't get out of it for any reason during the journey. Trains from London definitely have an overcrowding issue - this doesn't apply to all days of the week or all routes but it's something that shouldn't be ignored by Virgin particularly when train travel is astronomically expensive and there's no deduction is price for overbooked trains. It's not right to charge people £135 to sit on the floor for a few hours. I 100% believe Jeremy Corbyn couldn't get a seat that day.
This comment from FridayWaits poses a good question about who has handled the situation worse...
Alex Howard has sent this about being a frequent traveller on the same route via our Guardian Witness assignment on this topic. Please feel free to contribute.
A frequent passenger in York
I've lived in Leeds and York for the last three years but have family in the south, so I've been a frequent user of this service and can confirm that it's often pretty bad. If you're travelling in the middle of the day, in the week, and have pre-booked then it's usually fine, but lots of people aren't able to do all of those things. I've also been on this service mid-day during school holidays and had to sit on the floor (a very tired-looking woman with a child was sat in my reserved seat and I couldn't bring myself to tell her that her ticket was for a different train). Air conditioning has often been broken, no power to carriages for plug sockets, and I've been on services so disrupted that seat reservations have been discarded completely and it becomes a free-for-all. But this is all pretty standard stuff for train services across the country, I don't think it's anything special about Virgin Trains.
Worth noting from the comments below this open question: “Any word on here about Virgin being open to prosecution with their hastily cobbled together CCTV footage being a breach of the Data Protection Act?”
If you are reading this live blog, it suggests you probably have strong opinions about #Traingate. Or maybe about live blogs. YouGov are currently carrying out a survey asking people what they think about the train story. Don’t tell them we sent you.
ID0993227 makes a very good point about whether Corbyn could have reserved the cheapest seats in advance for that day. Referring to Linda who I spoke to earlier, they say:
“The lady on the train said she reserves her seats 12 weeks in advance. Corbyn was going to the leadership hustings in Gateshead, which he couldn’t have known about 12 weeks in advance - no one could have.”
On rail privatisation, in the comments Fergus Patterson makes this point:
Network Rail is already “state owned” and much of the farce of rail travel is due to the poor condition of the rail infrastructure. What is needed is greater regulation of the TOC’s with rules on investment, proper control of ticketing etc.... the LAST thing we need is a return to British Rail and the lamentable service we endured pre-privatisation. If the DoT can’t invest properly in the points, signals, tracks etc... why would they be any better at investing in the rolling stock?
Earlier in the year the government published the Shaw report into the future shape and financing of Network Rail. It will be interesting to see how many of the recommendations are taken on by the new administration.
Of course, the important thing isn’t really about seeing whether I got a seat today, or trying to unpick the timestamps on the CCTV pictures that Virgin released to try and pin down the exact timeline of Jeremy Corbyn’s journey. The important thing is to use that as an opportunity to see how we manage train services in the UK.
TUC research shows ticket price rises are far outstripping pay rises, and commuters are understandably disgruntled with the service they receive. One regular on part of the route I took today messaged me earlier. Joanne Wagstaffe says: “I pay £7,992 for an annual season ticket. We moved to Peterborough to buy a house, as London is too expensive. I have to book my seat 3 months in advance. Sometimes there are no seats available. Sometimes they are double booked. If there is a cancellation of the train 20 mins before mine in the morning, then it is chaos.”
Here are two contributions on GuardianWitness:
Regular traveller KGX to NEWCASTLE
I am a regular user of the Newcastle to King's Cross service - as a Geordie based in London and now Cambridge I have been taking this train regularly for the past 8 years.
Often, because of work demands I can only book an open-return for these journeys. I very regularly fail to get a seat on this service, have seen families taking turns sitting in the only seat available to them - often with children placed on laps for the 3 hour journey. There are regular mishaps with the reservations, such as seats not being labelled as reserved when they have indeed been reserved.
Seeing someone stooped in a corner on the floor reading a book or their work notes is an all too familiar situation for passengers on this service.
What I find particularly hilarious is that Virgin, presumably because Corbyn is the leader of the opposition, offered him a complimentary upgrade to first class. When I have been in that situation they have offered me an upgrade on the odd occasion, but usually for an extra 25 quid or so.
Virgin, a bit like Southern, are fleecing their customers to line their shareholders' pockets.
Train journeys
Regardless of whether Corbyn should have sat in a reserved seat or not; as a frequent train traveller, it seems to me the point has been lost in the attempts to discredit him. Trains in the UK are a disgrace and not being able to find a seat IS a very common occurrence for a lot of people. With prices inflated as much as they are, surely that's the story and not Corbyn?
If you want to share your views, click on the blue button.
Huge thanks to Fran Lawther who has been in charge of updating the live blog while I was filing via my phone during the journey. I was pleasantly surprised to find I had signal for most of the way. I’ve now got myself a place with wifi near the station - and I’ll be picking up some of the points you’ve made BTL and via Guardian Witness.
We’ve arrived in York, which is looking absolutely gorgeous in the sunshine. The train was on time and there were plenty of seats – even with the number of journalists onboard pestering people for their opinions about UK rail.
I’ve spoken to Sef who feels the service on the east coast mainline has deteriorated rapidly.
There seems to be this dogma that everything that is privatised has to work better. Well, it works better for the shareholders.
He cites two broken toilets on this train that have forced him to walk further through the carriages. He says it is really important for people to realise how the service has been diminished by the new franchise.
Owen Smith is not the only Labour MP to have weighed into the party leader’s transport row.
I wonder how Jeremy will spin his way out of this one. #traingate
— Chris Bryant MP (@RhonddaBryant) August 23, 2016
Good spot! https://t.co/aMKcwaDkbL
— Heidi Alexander (@heidi_mp) August 23, 2016
I don't care about #traingate tbh. If you think JC campaign don't spin you are kidding yourselves. Straight talking honest politics is a lie
— Jess Phillips MP (@jessphillips) August 23, 2016
Perhaps It was the Hogwarts Express. And all the children were wearing invisibility cloaks.
— Mike Gapes (@MikeGapes) August 24, 2016
Reminds of JC denying he'd called for #Article50 invocation but had. Virgin challenges Jeremy Corbyn train footagehttps://t.co/uwB5xoenYg
— Ben Bradshaw (@BenPBradshaw) August 23, 2016
However, Diane Abbott and John McDonnell focus on the party’s NHS push.
With @jeremycorbyn & fantastic #nhs activists Dr Rishi and Nurse Danielle. At UCLU launching Jeremy's Health Policy. pic.twitter.com/hFMefihdcV
— Diane Abbott MP (@HackneyAbbott) August 24, 2016
Labour's Shadow Health Secretary @HackneyAbbott and @jeremycorbyn pledge to renationalise the NHS. https://t.co/C3l98kCt5j
— John McDonnell MP (@johnmcdonnellMP) August 24, 2016
Virgin Trains faces investigation by data protection watchdog
My colleague Damien Gayle has more on Virgin potentially being in hot water with the information commissioner:
Virgin Trains faces an investigation by the data protection watchdog after releasing footage of the Labour leader, Jeremy Corbyn, looking for seats on its London to Newcastle service.
Officials at the information commissioner’s office are making inquiries over whether the train operator, owned by Sir Richard Branson, breached the Data Protection Act, which governs the release of such data.
It comes after Virgin accused Corbyn of lying over a claim, filmed and circulated to the press and online, that he had not been able to find a seat on the “ram-packed” train. The Labour leader had used the episode to reiterate his calls for the re-nationalisation of rail services.
An ICO spokesperson said: “We are aware of the publication of CCTV images of Jeremy Corbyn and are making inquiries. All organisations have an obligation to comply with the Data Protection Act and must have legitimate grounds for processing the personal data they hold.
“Where there’s a suggestion that this hasn’t happened, the ICO has the power to investigate and can take enforcement action if necessary.”
According to the ICO’s CCTV code of practice, the disclosure of footage must be “consistent with the purpose(s) for which the system was established”.
In words that seem particularly apposite in Corbyn’s case, it adds: “For example, it can be appropriate to disclose surveillance information to a law enforcement agency when the purpose of the system is to prevent and detect crime, but it would not be appropriate to place them on the internet in most situations. It may also not be appropriate to disclose information about identifiable individuals to the media.”
Virgin Trains declined to comment, although a spokesperson said releasing the CCTV was about setting the record straight after Corbyn made damaging claims about its service.
Updated
We’ve just gone through Doncaster and I got momentarily disorientated because the Unipart rail depot has a London Overground carriage in being worked on. It’s the kind of thing you probably wouldn’t see under Corbyn’s railway policy.
His pledge is to take the railways back into state ownership and deliver a better and cheaper service. Launching the policy last month, he said:
Public ownership of our railways is needed now to fix the transport nightmare we are currently faced with, and we know there is overwhelming support among the British public for a people’s railway. It is only by bringing the railways back under public ownership as the contracts expire that we will fix the rail crisis.
I’ve spoken to one member of the crew, who, perhaps understandably, was a little bit reluctant to go on the record. “You’ve seen what this train is like. It’s like this every day,” they said. The inference is clear. I really haven’t had any trouble finding a seat at all.
Angry Corbyn reminds Branson of rail nationalisation plans
Heather Stewart and Damien Gayle have this take on the latest developments in the Corbyn-Virgin row:
Jeremy Corbyn has reacted angrily after being repeatedly asked about his public row with Virgin Trains over his account of sitting on the floor of a “ram-packed” service – and reminded the company’s boss, Richard Branson, of his policy to renationalise the railways.
Corbyn faced numerous questions about the controversy at an event to launch Labour’s health policies in London on Wednesday.
He said: “I boarded a crowded train with a group of colleagues; we journeyed through the train looking for places; there wasn’t a place for all of us to sit down, and so for 40 minutes or so we remained on the floor of the train, in the vestibule,” he said, explaining that a sympathetic train manager later found him and his team, including his wife, a seat, by upgrading other passengers.
Asked again by a Sky journalist about what was rapidly dubbed #Traingate on Twitter, a tetchy Corbyn initially refused to answer, before saying he hoped Branson was aware of Labour’s policy of bringing train operating companies into the public realm.
Read the full story here:
Updated
Adam and Adam, who were possibly winding me up about both being called Adam, are in coach B.
They use this route once every couple of weeks, because they live in London but work for a company that has an office in Newcastle. One of the Adams describes himself as a Labour supporter who likes Jeremy Corbyn. He’s definitely in favour of nationalisation. He says he’s worried that the press have drummed into people that Corbyn is unelectable, and that this has been really damaging to the Labour party.
They do have some horror stories of trains where the air-conditioning or heating has broken so that masses of people have to be bumped up to first class, or train crews have to give away free water to keep people hydrated. On more than one occasion, they say, they have had to do the London-Newcastle route sitting on the floor.
I’ve just had a quick look at your below the line comments on my phone – over 700 already. I can’t really reply to them all on my phone but in general from what I’ve seen, I agree, it’s obviously not a way to find out the truth of what happened on the exact journey that Corbyn made but:
- I figured travelling on the train would be a good way to find opinions from people using the service.
- It also gives me a chance to speak to Virgin Trains staff who work on the service in question.
Seems like the ideal place to do this reporting is a train.
One those hundreds of comments came from Mickinthehouse, who has shared what it was like commuting between Leeds and Huddersfield.
I live in Leeds. Some years ago I worked in Huddersfield 20 odd miles away. I didn’t need a car at work so wanted to use the train. I used a local station that was the last stop on the line from York to Leeds. I then needed to change trains at Leeds. Frequently the train into Leeds was so full that I was unable to get on because the areas around the doors were full of passengers standing. It used to infuriate me that people would not move down the train so I and others could get on but the basis of the problem was no seats. Too frequently this caused me problems in terms of arriving at work on time and I reverted to driving. Train travel seems to me to be very expensive yet often overcrowded, uncomfortable and inefficient. France is a far bigger country with a similar population. My experience of using trains in France, a much bigger country, suggests they can run a far more effective better quality and cheaper service. Why is this?
I just spoke to David who described himself as a Labour voter. He has some strong views on the train incident – describing it as “opportunist”. He says with all the money going into the Labour party it shows incompetence that the leader’s team couldn’t book two seats together in advance. He says before privatisation trains were overcrowded, dirty and unreliable and he wouldn’t want to go back to that.
The Guardian’s Peter Walker has tweeted his take on Traingate.
Before I try to forget about the whole sorry farrago forever, here's what I believe is most plausible set of facts on #traingate (1)
— Peter Walker (@peterwalker99) August 24, 2016
Firstly: it seems there were some free, unreserved seats which JC could have sat on. He & his team said there were no double seats left (2)
— Peter Walker (@peterwalker99) August 24, 2016
... and he wanted to sit with wife. My guess is they went down carriages seeking double seats, and spare seats filled up soon after (3)
— Peter Walker (@peterwalker99) August 24, 2016
JC was not only person who found it hard to find seats. There's strong evidence of others sitting in corridors. Virgin do not dispute it (4)
— Peter Walker (@peterwalker99) August 24, 2016
But it also seems this shortage was in part due to a/ initial chaos and b/ people not wanting to take reserved seats not yet sat in (5)
— Peter Walker (@peterwalker99) August 24, 2016
It seems most people were sat down after about 45 mins or so, after train staff did some shuffling round. Includes Corbyn & his team (6)
— Peter Walker (@peterwalker99) August 24, 2016
You can plausibly argue both JC & Virgin right – at some point there seemed to be no free seats, but train not 'ram-packed' for 3 hrs (7)
— Peter Walker (@peterwalker99) August 24, 2016
I've been on train which initially appear chaotic and pver-packed, but which calm down after a while as people shuffle about (8)
— Peter Walker (@peterwalker99) August 24, 2016
So, you can theoretically accept JC not guilty of fakery, while Virgin CCTV still shows what it purports to show (9)
— Peter Walker (@peterwalker99) August 24, 2016
Anything beyond that is, of course, up to people's interpretation/judgement/prejudices. Now let us never hear of #traingate again (10)
— Peter Walker (@peterwalker99) August 24, 2016
Updated
I’ve been talking to people in coach C. Susan is heading to Newcastle to visit her sister. She says she has been using this train for 25 years and has never once failed to get a seat. I ask her about nationalising the railways – she says it’s more important that the owner are British. She thinks Corbyn was doing a publicity stunt and she doesn’t have much time for him. She says the only time people are standing in the corridors is to stay by their luggage, not because of a lack of seats.
Also in coach C is Linda, who is taking her two sons, Robert and Jamie, to Newcastle. She says she always books 12 weeks in advance to get the best price. Susan, who is sitting at the same table, points out that not everybody has access to computers. There’s a long debate about how unnecessarily complicated ticketing is. It’s frustrating that different train companies have different rules, says Linda. But she adds: “I wouldn’t want to go back to British Rail.”
Mentish is on the train travelling for business. I plonked myself down next to him and interrupted him analysing a folder of documents. He says he doesn’t travel that regularly by train but would be in favour of stronger regulation. He wouldn’t support out-and-out nationalisation but would like to see more central control and “accountability” so that train companies are “held responsible for the promises they make”.
I’ve just had my ticket inspected. Without mentioning that I’m a journalist I try to get a conversation started: “Plenty of spare seats today...,” I say. “Aye, even enough for Mr Corbyn,” comes the reply.
And, just as a reminder, this is the footage that started it all:
Owen Smith: CCTV shows Corbyn chose to sit on train floor
The Labour leadership challenger, Owen Smith, has said it is obvious from the evidence shown in CCTV footage that Jeremy Corbyn chose to give up a seat and sit on the floor to make a point about overcrowded trains in a video.
But the MP also said his rival had made an important and legitimate point, and he echoed the Labour leader’s call for the renationalisation of Britain’s railways.
Asked on the Today programme on BBC Radio 4 about whether he believed the story given by Virgin Trains and its tycoon boss, Sir Richard Branson, Smith said: “Well I’m not quite sure what the Corbyn version of events is because I think it changed a couple of times yesterday, but what is clear from the footage that I have seen is that he had a seat on the train and there were seats on the train and he chose to sit on the floor for the purposes of the video.
“But I do think he was trying to make a legitimate point and trains are overcrowded and I think we should nationalise them in order to try and make sure that they serve the British people rather better.”
Read the full story here:
As traingate rumbles on, here is what some members of the public are thinking:
Dear @richardbranson, I've often stood on @VirginTrains. Didn't realise u were watching. Now I know u care, how about a refund? #traingate
— Jem Bendell (@jembendell) August 23, 2016
Isn't the key issue with #traingate that Corbyn's team should have RESERVED their seats? If they can't organise that, then.......
— Jeremy Swift (@jezpswift) August 24, 2016
Like most PR disasters, #traingate could've been avoided if they'd told the truth from start. Chose not to. Now passive-aggresssive presser.
— Matthew Young (@matt_young) August 24, 2016
The most disappointing thing about #traingate is that we thought @jeremycorbyn was different. Un-electable perhaps, but a refreshing change.
— Secret Lawyer (@RatioScripta) August 24, 2016
While the Guardian’s Martin Belam has not found quite a “ram packed” train this morning, one traveller tweeted this recent picture of a crowded train.
Here’s recent Virgin train I was on - 2.5hrs stood up & mum & baby in tears due to crush. Happens often… #traingate pic.twitter.com/Xeq1PtT4Np
— Dr David Wrigley (@DavidGWrigley) August 23, 2016
Here is what the Guardian’s Marina Hyde had to say about Corbyn’s somewhat reluctant answer to a Traingate question from Sky News.
Seconds from Keegan. SECONDS. https://t.co/dukTWdIabn
— Marina Hyde (@MarinaHyde) August 24, 2016
And if you haven’t seen it, a video of the question and answer is below:
Updated
This train is not going to meet any definition of “ram-packed”. In coach E, for example, there are 78 seats. Nineteen have got reserved tickets on them, but nobody is sitting in them. There are six empty seats. And there were five seats where someone had spread out their bags or laptops, and conceivably, at a push, I could have not been so British about it all and asked them to budge up.
Virgin Trains and Jeremy Corbyn’s team have offered somewhat conflicting versions of events – Virgin argued that Corbyn could have sat in seats that were reserved but empty. Corbyn’s team said some of the seats that appear empty in the pictures actually had people in them or bags on them. I’m going to have a walk through standard class now to see how busy it is.
Virgin Trains faces data breach questions over Corbyn CCTV release
Richard Branson’s Virgin Trains may have breached data protection rules by releasing CCTV footage of Jeremy Corbyn, reports say.
The information commissioner is looking into the incident, with a spokeswoman telling the Independent: “We are aware of the publication of CCTV images of Jeremy Corbyn and are making inquiries.
“All organisations have an obligation to comply with the Data Protection Act and must have legitimate grounds for processing the personal data they hold.
“Where there is a suggestion this this hasn’t happened, the IOC has the power to investigate and can take enforcement action if necessary.”
Updated
So I got the train without a hitch. It doesn’t seem to be hugely busy. In fact, I’m slightly worried that it will be mostly full of journalists.
I’m standing outside the toilet in coach H watching someone from the BBC dictate a piece into their phone – or possibly they were broadcasting live. So you can at least say there’s one positive #Traingate outcome already – the media are suddenly much more interested in the standard of service on the east coast mainline.
Updated
The first part of the mission is getting a ticket. As anyone who travels by rail regularly knows, buying tickets at the last moment is not the most economical way to do it. I’m planning to get off at York and come back to London, which should give me enough time to talk to plenty of people. That’s cost me £104.30.
Updated
#Traingate has been the perfect politics silly season row. If you are a Jeremy Corbyn supporter, it is easy to portray it as yet another example of the vested interests of the establishment and big business working together to undermine him, for fear that his rail nationalisation policy will cost train fatcats their profits.
And if you are not a Corbyn fan, it is easy to portray it as yet another example of Corbyn’s failure as a leader – that he can’t even find a crowded train to make a point about crowded trains without becoming the story himself.
Forgotten in all this is the story about whether Britain’s train passengers are getting a fair deal. So I’m heading off on the 11am Virgin train to Newcastle this morning from Kings Cross. How crowded is it? Will I get a seat? And what do the people on the train think about Virgin services, Corbyn’s policy to renationalise, and #Traingate?
If you’re on this train, use this journey regularly, or feel strongly about this topic, share your thoughts by clicking on the blue contribute button on this article, via WhatsApp by adding the contact +44(0)7867825056, or email guardian.witness@theguardian.com.
Updated
The point he was making (overcrowded trains) was valid. He could have chosen just about any London commuter train and won the case, but for some reason he chose an obviously not packed out train and the argument is lost. This is his problem or more likely his advisors they are not detailed enough to make and win a clear political argument.
The country needs a strong opposition to the Tory's not well meaning a amateurs that can't even arrange a political stunt.