Many of us have been there – on hold to a call centre and being told that our call is very important but that there are currently unprecedented call volumes. It could be your insurance company, a shop, or even your local council – call centre waiting times are soaring.

Do you have experience of being kept on hold for an unreasonably long time? Maybe you work in a call centre and see it from the inside and know why waiting times are rising? If so we would like to hear from you.

This Community callout closed on 17 January 2024.

• You can contribute to open Community callouts here or Share a story here.