Last July, my husband and I were returning from the Czech Republic with fellow choir members when the return flight was delayed more than three hours.

EasyJet acknowledged that we were due compensation of €250 (£208) per person and I gave it the details in September. Nothing happened. Each time I contacted the airline (five times) I was told a cheque would arrive in the following weeks. It has still not paid us, although some choir members were paid six months ago, after a fight. I’ve reported easyJet to Trading Standards and written to easyJet’s chief executive. AB, Bristol

You wouldn’t think that a major airline would resort to that old line “the cheque’s in the post”. A spokesperson told us: “We can confirm two cheques for the amount due were issued on 17 May.” But they still hadn’t arrived three weeks later.

EasyJet said it is dealing with a large number of claims after strikes by air traffic controllers in France in March. Naturally it has apologised for the delay and “any inconvenience experienced”, and insists the money is on the way. If the airline was truly contrite it would have couriered the cheques round with a bouquet of flowers … as we suggested.

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